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Guide to abuse

Quick introduction

Realtime Register B.V. is a data processor for domain name registrations in the Netherlands.

Most of our customers can be described as;

Services we do not provide, but usually are incorrectly associated with is;

In short, we are not the internet content police, and our scope/role is somewhat limited.

For more information about ICANN and domain name registrars in relation to content, please visit.

https://www.icann.org/news/blog/icann-is-not-the-internet-content-police

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Reporting abuse

As our role is limited within the DNS ecosystem, it is usually better and faster to contact our customers who registered a domain name on behalf of their customers/registrants.

To assist you in reporting abuse correctly we developed a tool which allows you to lookup resellers/registrars who use our platform.

This tool can be accessed here; http://abuse.nu

Just enter the domain name like; domain.com without http:// or www. and it will either return the information about our customer. If the domain name is not registered through our platform, it will not return any info.

Reporting abuse to Realtime Register B.V.

If for any reason you need to report abuse to us directly, please use the following abuse report form;

https://mydomainprovider.com/contact_abuse/

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Law Enforcement Guidelines

Realtime Register B.V. acts like a data processor concerning our customers who are usually independent data controllers. We use the data from the data controllers to register domain names as according to the data processing agreements as required by the EU GDPR.

We cannot provide registrant data without authorization from our customers as this would violate the data processing agreement required by the EU GDPR.

In such cases where you require registrant data or more, please contact our customer by using the reseller lookup tool at http://abuse.nu.

In case you need to request the data from us please observe the following guidelines.

We will require a court order or subpoena. Though we operate under Dutch law, we are flexible here, and it does not have to be a Dutch court order it can be any court order from any country. We do have the right to reject any court orders from other countries but practically speaking if the court order is sound and logical we usually allow it.

Emergencies

The EU GDPR permits ( Art 6.1.D), registrant information disclosure to law enforcement without a warrant or court order when we believe that doing so without delay is necessary to prevent death or serious physical harm to an identifiable victim.

Information we might have available for LEA's;

We do not have any further information about registrants.

Billing records, https headers, IP addresses are not collected and or stored by us concerning registrants.

The same goes for records of session times and durations, and or registrants MAC addresses.

To contact our abuse team use the following form;

https://mydomainprovider.com/contact_abuse/

Observe the following instructions

To ensure a quick resolution and follow up, email all legal documents to us. Regular email will slow down the process significantly.

Please make your requests as specific and narrow as possible, including the following information:

Please allow up to 5 working days for your request. Realtime Register reserves the right to make changes to any of the preceding practices at its sole discretion.

We cannot process overly broad or vague requests.

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Illegal or Rogue pharmacies

Realtime Register maintains a zero tolerance policy regarding illegal or rogue pharmacies.

We work closely together with https://legitscript and ASOP GLOBAL (https://buysaferx.pharmacy/news-release-alliance-for-safe-online-pharmacies-announces-recipients-of-its-first-internet-patient-safety-e-commerce-award/)

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Child Sexual Abuse Material (CSAM)

Realtime Register employees cannot investigate the following cases due to Dutch law;

We do however work closely with the following organizations.

http://www.inhope.org/gns/report-here.aspx

Inhope operates on a global level, and we recommend you report to them first.

Inhope engages with many organizations like https://report.iwf.org.uk/en

In the case CSAM is hosted on a server located in the Netherlands we suggest to contact;

https://www.meldpunt-kinderporno.nl/

Do not send us any images or movies or URLs containing CSAM; our employees are not trained and equipped to deal with this kind of material. Again, legal wise we are not authorized to investigate.

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Trademark infringement (domain names)

Realtime Register supports the protection of intellectual property. However, Realtime Register is an administrative body and does not judge or adjudicate issues of dispute. If a registered domain does go to arbitration, please send any legal documentation (court filed or filed with an ICANN recognized arbitrator).

The best course of action is to go directly to http://icann.org/udrp and follow the instructions on how to file a Uniform Dispute Resolution Policy (UDRP) complaint.

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Copyrights and infringement of copyrights

As Realtime Register does not provide hosting services we are not in a position to remove copyright infringing material like photo's or URLs on a forum that might link to illegally distributed movies.

In such cases, we recommend you use our lookup tool and contact our customers who can further assist you regarding the above-mentioned matter.

https://www.realtimeregister.com/locate-your-provider

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WHOIS information, and how to request it

Due to the EU GDPR and other data protection laws, it is nearly impossible for us as a data processor to provide any parties WHOIS information (without written permission from the data controller) unless there is an emergency or if we are required to disclose WHOIS information due to a court order.

The best course of action is to contact the data controller (our customers) in such cases by using our lookup tool;

https://www.realtimeregister.com/locate-your-provider

As our customers, usually hosting providers, they typically have more information than just registrant information as in most cases they will have log files and or billing or credit card data (Realtime Register does not have such data of registrants).

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Response times

Please allow up to 5 working days for your request. As we prioritize the levels of abuse, we usually respond within a few hours depending on the priority.

Realtime Register reserves the right to make changes to any of the preceding practices at its sole discretion.

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