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Registrant Service Level Description

realtimeregister.com - Version 30.04.2015

Realtime Register is a wholesale registrar, which means we register domain names at various registries commissioned by our resellers. If you know your direct domain name and or hosting provider, please contact your provider directly. For registrants who do not know their provider, please use the contact form below. You will receive your providers contact details by e-mail within two business days.

Registrant contact with Realtime Register

If you want to contact Realtime Register as the registrant, admin, or billing contact of a domain name, please use the form below. Realtime Register will send your message to your provider. Make sure you mention the domain names and as much detail as possible in your message. You will receive a confirmation of receipt of your complaint by e-mail within two business days.

Complaints about your provider

If you have complaints about your provider, please contact your provider directly. For registrants who do not know their providers name or details, please use the contact form below. Realtime Register will assess whether your provider is still in compliance and if necessary, we will advise your provider. Make sure you mention the domain names and as much detail as possible in your message. Realtime Register will forward your complaint to your provider to resolve the issue. You will receive an acknowledgement of receipt of your complaint by e-mail within two business days.

Complaints escalation process

If you feel your provider handled your complaint inadequately, please use the form below. Realtime Register will assess whether your provider is still in compliance and if necessary, we will advise your provider. Make sure you mention the domain names and as much detail as possible in your message. Realtime Register will forward your complaint to your provider to resolve the issue. You will receive an acknowledgement of receipt of your escalation by e-mail within two business days.

If you’re not satisfied with the outcome of your complaint escalation with the assistance of Realtime Register, please feel free to escalate your issue to Nominet, the .uk registry.

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